CareWorx Healthcare Solutions
FAQ

Straight answers for healthcare leaders.

If we haven't answered your question here, reach out — a healthcare growth strategist will respond within one business day.

Brand & Vision

Who is CareWorx built for?
California healthcare organizations — FQHCs, community health centers, behavioral health and SUD providers, CalAIM ECM and Community Supports providers, primary and specialty clinics, home health, hospice, IPAs, and value-based care organizations.
Do you actually understand Medi-Cal and CalAIM?
Yes. We focus exclusively on California healthcare. Our strategists work daily with Medi-Cal member journeys, MCP relationships, ECM and Community Supports workflows, and the operational realities CalAIM providers navigate.
How is this different from a generic marketing agency?
Generic agencies don't understand HIPAA-conscious marketing, Medi-Cal patient acquisition, ECM enrollment, MCP partnership dynamics, or behavioral health regulation. We do — and our entire practice is built around it.
Do you work outside California?
Our core practice is California Medi-Cal and CalAIM. We selectively support multi-state systems with a California footprint, but we don't take work in markets where we can't bring deep regulatory and payer fluency.

Engagement & Process

What does an engagement look like?
Most engagements begin with a Healthcare Growth Audit (1–2 weeks). From there we scope a 60–120 day growth system build aligned to your populations and contracts, followed by an ongoing optimization partnership.
How do you measure success?
Every engagement is scoped to measurable healthcare outcomes — new Medi-Cal patients, ECM enrollments, Community Supports referrals, qualified provider applicants, partner referrals, or MCP contract growth.
How quickly can we start after signing?
Most engagements kick off within 7–10 business days. We use the intake from your Healthcare Growth Audit to skip generic onboarding and jump straight into strategy, creative, and infrastructure work.
What does the Healthcare Growth Audit actually deliver?
A structured diagnostic across systems & processes, branding & marketing, sales & lead engagement, and growth & partnerships — plus a prioritized 90-day roadmap tailored to your populations, MCPs, and contracts.
Do we have to commit long-term?
No. We start with the audit, then a defined 60–120 day build. Ongoing optimization is month-to-month after the initial build — we earn the renewal each cycle.
What's the typical investment range?
Audits start in the low five figures. Full growth-system builds and ongoing partnerships are scoped to organization size, populations, and ambition. We share specific ranges during the discovery call.

Trust & Compliance

How do you handle HIPAA and patient privacy?
Compliance-conscious by default. We design tracking, intake, and campaign infrastructure with PHI boundaries, BAA considerations, and platform-level safeguards built in. We work with your compliance team, not around it.
Will we own the assets, accounts, and data?
Yes. Every ad account, CRM workspace, landing page, creative asset, and data pipeline we build is created under your organization's ownership. No vendor lock-in.
How do you handle PHI in tracking and analytics?
We default to server-side tracking, hashed identifiers, consent-aware pixels, and platforms covered by BAAs where required. We never ship a setup that puts PHI into a non-compliant ad platform.
Will you sign a BAA?
Yes, where the scope of work warrants it. We also work alongside your compliance team to ensure every subprocessor and platform in the stack is appropriately covered.
How do you protect our data?
Encryption in transit and at rest, role-based access, least-privilege defaults, audited subprocessors, and zero resale of intake or client data. Your information is never used to market to other clients.

Growth Solutions

Can you help with ECM enrollment and Community Supports referrals?
Yes — that's a core service. We build ECM member enrollment funnels, Community Supports referral programs, MCP-aligned outreach materials, and stakeholder engagement campaigns for CalAIM providers across California.
Do you do provider recruitment?
Yes. We run recruitment marketing for physicians, behavioral health clinicians, care managers, Community Health Workers, and home health staff — including employer-brand work for healthcare organizations.
Can you support FQHCs and look-alikes specifically?
Yes. We support FQHCs, FQHC look-alikes, and community health centers on patient acquisition, sliding-fee outreach, UDS-aligned messaging, enabling services promotion, and provider recruitment.
What about behavioral health and SUD providers?
We work with outpatient behavioral health, SUD treatment, and DMC-ODS providers — including stigma-aware creative, referral relationships with MCPs and county systems, and compliant intake funnels.
Can you help us land or grow MCP contracts?
Yes. We help providers position for MCP contracting, build credibility assets that health-plan partnership teams actually read, and structure outreach to MCP network and quality leaders.
Do you build websites?
Yes — conversion-focused healthcare websites built for accessibility, multilingual audiences, SEO in California markets, and integrations with your CRM, EHR, and scheduling stack.
Do you handle SEO and local search?
Yes. Local SEO, Google Business Profiles for every site, service-area pages, multilingual content, and reputation systems — tuned for how Medi-Cal members and caregivers actually search.
Can you run paid media for healthcare?
Yes. We run Meta, Google, YouTube, TikTok, and connected-TV campaigns within HIPAA-conscious tracking boundaries, with creative built for the populations you serve.
How do you approach AI and automation?
We deploy AI where it removes operational drag — intake triage, lead scoring, follow-up sequences, content generation, reporting — always with human review on anything patient-facing or clinical.

Operations & Team

Who actually does the work?
A senior CareWorx strategist owns your account end-to-end, supported by specialists in paid media, content, web, recruitment marketing, and analytics. No junior hand-offs, no offshore black box.
How often will we meet?
A weekly working session with your strategist, plus a monthly executive review with outcomes, attribution, and next-cycle priorities. Async updates and shared dashboards in between.
What reporting do we get?
A live dashboard with the metrics that matter — new patients, ECM enrollments, Community Supports referrals, qualified applicants, partner referrals — plus a written monthly readout with what we learned and what we're changing.
Can you work with our existing in-house marketing team?
Absolutely. Many of our best engagements augment a small in-house team — we bring healthcare specialization, senior strategy, and execution muscle without replacing the people who know your organization.
Do you replace our current agency?
Sometimes. More often we replace the parts that aren't working — paid media, healthcare strategy, recruitment — and coexist with vendors who are delivering. We'll tell you straight which is which.
What integrations do you support?
Common healthcare and growth stacks — Salesforce Health Cloud, HubSpot, GoHighLevel, Athena, Epic, NextGen, eClinicalWorks, Twilio, Calendly, and the major MCP and clearinghouse data feeds.